FAQ

FAQ Help Center

Frequently Asked Questions About Carpet Cleaning.

 

We offer a comprehensive range of cleaning services tailored to meet the specific needs of our clients, including carpet, upholstery, and furniture, as well as pre and post-tenancy cleaning for both residential and commercial properties. Our commitment is to ensure the utmost satisfaction with our services.

Our pricing strategy is formulated by considering the prevailing rates in the cleaning industry, coupled with a meticulous assessment of customer satisfaction. We aim to establish competitive and transparent pricing structures. Additionally, we periodically offer exclusive discounts and promotional packages to our clients, ensuring affordability without compromising quality. These customized rates are calculated based on various factors such as the size of the area to be cleaned and the specific cleaning techniques required for stain removal.

We prioritize the safety and well-being of our clients, including their pets and children. Therefore, we exclusively utilize environmentally friendly and certified cleaning products that are recognized globally for their non-toxic properties. This ensures a safe and healthy cleaning environment for all occupants of the premises.

There is no need for our clients to provide any cleaning equipment or materials. Our proficient cleaning team arrives fully equipped with all the necessary tools and supplies to efficiently carry out the cleaning tasks.

Ensuring the trustworthiness and reliability of our cleaning personnel is paramount. Hence, all our cleaners undergo rigorous background checks and are fully insured. This comprehensive approach instills confidence in our clients regarding the security and integrity of their premises during the cleaning process.

While we understand unforeseen circumstances may arise, we kindly request that any rescheduling or cancellation of cleaning appointments be communicated at least 3-4 hours in advance. In such cases, any deposits made will be refunded, or the appointment will be rescheduled or canceled as per the client’s preference.

Our dedicated cleaning teams are committed to delivering prompt and efficient services. The duration of a cleaning session varies depending on factors such as the size of the area and the complexity of the cleaning tasks involved. However, on average, our cleaning sessions range from 1.5 to 2 hours. Prior to commencement, our clients are provided with an estimated timeline to ensure transparency and convenience.

To accommodate the diverse preferences of our clients, we accept various payment methods including cash, credit/debit cards, online payment platforms, and bank transfers to our company’s designated account.

Yes, both our employees and the services we provide are comprehensively insured. This serves as an added layer of protection and reassurance for our clients in the unlikely event of any damages occurring during the cleaning process. Rest assured, we take full responsibility and endeavor to promptly address any issues that may arise.

The drying time for carpets and furniture may vary depending on factors such as environmental conditions and the type of fabric/material being cleaned. Typically, carpets and furniture are expected to dry within 4-6 hours, especially when adequate ventilation is provided. However, our experienced professionals employ efficient cleaning techniques to expedite the drying process, ensuring minimal disruption to our clients’ daily routines.

Yes, our cleaning services are designed to not only remove visible dirt and stains but also to eliminate allergens and harmful bacteria, thereby promoting a healthier indoor environment. By employing advanced cleaning methodologies and using specialized products, we effectively target allergens and bacteria, providing our clients with a cleaner and safer living or working space.

For optimal cleanliness and hygiene, we recommend scheduling a comprehensive cleaning session for carpets and furniture at least once a year. This helps to maintain the integrity and longevity of the materials while also minimizing the risk of allergens and pollutants accumulating over time.

Absolutely, we understand that every client has unique preferences and requirements. Therefore, we are fully equipped to accommodate special cleaning requests.

Excellent

Based on 290 reviews
Caleb Harrison
Caleb Harrison
2023-01-13
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The service was absolutely fantastic. My sofa, stained by my Labrador, looks brand new after the cleaning. The cream carpet, walked on by wet dogs for months, also looks amazing now. Incredibly polite, efficient, and highly recommended.
Ethan Williams
Ethan Williams
2023-02-22
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Fast, efficient, exceptional service, and even better results! Highly recommended. The team did an amazing job on our velvet sofa, which was stained with water, milk, and paint!
Zoe Miller
Zoe Miller
2023-02-23
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Very professional cleaning! Exceptional service, thank you.
Sophia Johnson
Sophia Johnson
2023-04-10
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Outstanding service! The couch looks like new.
Isabella Taylor
Isabella Taylor
2023-08-19
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Absolutely fantastic service! Highly recommended.
Emma Lewis
Emma Lewis
2024-01-13
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Delighted with the service! My sofa and rugs look brand new.
Mason Carter
Mason Carter
2024-02-02
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Absolutely impressed with the service! Our sofa and both antique Moroccan carpets look amazing now.
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